Customer Relationship ManagementCustomer Relationship Management, is a term applied to processes implemented by a company to handle its contact with its customers. CRM software is used to support these processes, storing information on current and prospective customers. Information in the system can be accessed and entered by employees in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation. Details on any customer contacts can also be stored in the system. The rationale behind this approach is to improve services provided directly to customers and to use the information in the system for targeted marketing While the term is generally used to refer to a software-based approach to handling customer relationships, most CRM software vendors stress that a successful CRM strategy requires a holistic approach. CRM initiatives often fail because implementation was limited to software installation without providing the appropriate motivations for employees to learn, provide input, and take full advantage of the information systems. A listing of the different
providers
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| easySales Standard / Professional | Small businesses, freelancers or self-employed |
| Globus Euro 2002 | small businesses and individuals, for all industries |
| Dolibarr | small businesses, for all industries |
| brainware.crm | small to medium-sized enterprises, for all industries |
| Cobra Adress Plus 10 | small to medium-sized enterprises, for all industries |
| KMC CRM Office | small to medium-sized enterprises, for all industries |
| Microsoft Dynamics CRM | small to medium-sized enterprises, for all industries |
| OrgaSales | small to medium-sized enterprises, for all industries |
| Compiere | small to medium-sized enterprises, for all industries |
| GNU BIS crm-0.8 | small to medium-sized enterprises, for all industries englisch only, Open Source Produkt |
| BS1 | small to medium-sized enterprises, for all industries |
| CAS genesisWorld on Demand | small to medium-sized enterprises, for all industries |
| ConSol*CM/Express | small to medium-sized enterprises, for all industries |
| MAXCRM | small to medium-sized enterprises, for all industries |
| Axilon CRM | medium-sized enterprises, for all industries |
| CAS genesisWorld | medium-sized enterprises, for all industries |
| Crm ibo Office | medium-sized enterprises, for all industries |
| Goldmine Business Contact Manager Corporate Edition | medium-sized enterprises, for all industries |
| Goldmine Front Office CRM Suite | medium-sized enterprises, for all industries |
| is Contact | medium-sized enterprises, for all industries |
| myfactory.CRM | medium-sized enterprises, for all industries |
| One4Office | medium-sized enterprises, for all industries |
| Saleslogix | medium-sized enterprises, for all industries |
| strategy2000 | medium-sized enterprises, for all industries |
| WebCRM | medium-sized enterprises, for all industries |
| smartCRM | medium-sized enterprises, for all industries, preferred trade and manufacturing |
| Exact.Pro CRM | medium to large enterprises, for all industries (CRM module of ERPSystem Exact.Pro) |
| Blue Martini Retail CRM | medium to large enterprises, for all industries |
| adito online | medium to large enterprises, for all industries |
| ai.suite | medium to large enterprises, for all industries |
| audius solutions Modul Suite, audius sales | medium to large enterprises, for all industries |
| audius solutions Modul Suite, audius service | medium to large enterprises, for all industries |
| Bowi Portinfo | medium to large enterprises, for all industries |
| Carmen | medium to large enterprises, for all industries |
| Chordiant Retail Channel | medium to large enterprises, for all industries |
| Cobra Adress Plus SQL | medium to large enterprises, for all industries |
| ConSol*CM | medium to large enterprises, for all industries |
| CRM for rent | medium to large enterprises, for all industries |
| CRM onDemand | medium to large enterprises, for all industries |
| Dialog | medium to large enterprises, for all industries |
| ERIC (Enterprise Relationship + Information Cockpit) | mittlere bis große Unternehmen, für alle Branche |
| Facts Enterprise | medium to large enterprises, for all industries |
| Harmony | medium to large enterprises, for all industries |
| iAvenue | medium to large enterprises, for all industries |
| Intraware CRM-Suite | medium to large enterprises, for all industries |
| Jtheseus | medium to large enterprises, for all industries |
| KMC CRM Suite | medium to large enterprises, for all industries |
| mySAP CRM | medium to large enterprises, for all industries |
| oPencas | medium to large enterprises, for all industries |
| PeopleSoft Enterprise CRM | medium to large enterprises, for all industries |
| SuperOffice CRM 5 | medium to large enterprises, for all industries |
| s@m (s@m campaign, s@m sales) | medium to large enterprises, for all industries |
| Sand Analytic Server | medium to large enterprises, for all industries |
| Selligent CRM Suite | medium to large enterprises, for all industries |
| SO: Business Software | medium to large enterprises, for all industries |
| SSA CRM Bestandteil von SSA Baan | medium to large enterprises, for all industries |
| Statistica Data Miner | medium to large enterprises, for all industries |
| Team4 CRM | medium to large enterprises, for all industries |
| Trackworld CRM | medium to large enterprises, for all industries |
| WinVis | medium to large enterprises, for all industries |
| Gis CRM | medium to large enterprises, for all industries (u. a.für Lebensmitteleinzelhandel spezifische Funktionen und Infobereiche) |
| Anteil CRM | medium to large enterprises, for all industries, |
| 2Bmobil | medium to large enterprises, for all industries, |
| Theseus | medium to large enterprises, for all industries, |
| TJ Group CRM Suite | medium to large enterprises, for all industries, |
| SAS CRM Solutions | medium to large enterprises, for all industries, besteht aus vielen Einzellösungen |
| sugarCRM suite | medium to large enterprises, for all industries, englisch only, Open Source Produkt |
| openCRX | medium to large enterprises, for all industries, Open Source Produkt |
| WICE CRM-Groupware | medium to large enterprises, for all industries, Open Source Produkt |
| prudsys expert mining suite | medium to large enterprises, for all industries,Trade, energy, banking / insurance |
| Onyx Enterprise CRM, ONYX Customer Portal | medium to large businesses, operating internationally, for all industries |
| Onyx Enterprise CRM, ONYXPartner Portal | medium to large businesses, operating internationally, for all industries |
| Pool4Tool | medium to large businesses, for all industries |
| E. 6 CRM | medium to large businesses, operating internationally, for all industries |
| InforCRM | medium to large businesses, operating internationally, for all industries |
| CustomX | small, medium to large enterprises |
| Relavis CRM | small, medium to large enterprises, for all industries |
| salesforce.com (professional edition, enterprise edition) | small, medium to large enterprises, for all industries |
| wincard CRM | small, medium to large enterprises, for all industries |
| Marketing Manager suite | medium to large enterprises, for all industries |
| iEt enterprise | large enterprises, for all industries |
| cRM – combit Relationship Manager | whatever size, for all Sectors |
| FlowFact BUSINESS | whatever size, for all Sectors |
| FlowFactFree | size independently, free of charge for Freelancers, students, home users, for all industries |
| Gedys CRM | whatever size, for all Sectors |
